Contact us and support hours

Talk to a person

• Email: george@geowork.app. You can also use support@geowork.app.
• From this help center: ask the assistant for a person. It opens a case and tells you when to expect a reply, by email or by a phone call.
• Billing questions: billing@geowork.app

Hours

Monday to Friday, 9 AM to 5 PM Pacific time. We're also closed on some holidays, such as Thanksgiving, Christmas and New Year's Day. Messages sent while we're closed are answered after we reopen.

What to include

So we can help on the first reply, tell us:

• Your name, company and the phone number on your account
• Whether you're using the web app, the iPhone app or the Android app
• What you were trying to do, and any message you saw
• For time questions: the worker, the job and the date

Send feedback from the app

In the Geowork Crew app, open Settings and tap Send feedback. Your name and company are included so we can follow up.

Onboarding and consulting

Beyond support, Geowork offers onboarding and operations consulting: help setting up jobs, crews, pay rules and reports, and shaping your field workflow. Email george@geowork.app to talk about it.

Crew members

For questions about your pay, hours or company policies, start with your supervisor. They can see and fix things in Geowork that we can't change without them.