When the sign-in code doesn't arrive

Sign-in codes come by text message to the phone number your company added. If one doesn't arrive, work through this list.

Check these first

1. Is it the right number? The code goes only to the number on your Geowork account. If you have a new phone number, your admin needs to update it (they can email us to change it).
2. Is the number approved? If you see "That number isn't approved for this company," ask your supervisor to add you.
3. Is the company code right? A wrong company code points you at a different company, and your number won't be approved there.
4. Can your phone get texts? Check signal, turn airplane mode off, and check any app or carrier setting that filters texts from unknown senders.
5. Wait a minute. Texts can take a short time to arrive.

Getting a new code

The apps don't have a separate resend button. Tap Use a different number (or Use a different phone number in the browser), enter your number again and tap Send code.

Too many codes

To protect your account, the number of codes per phone number is limited. If you see "Too many codes," wait up to an hour before trying again. If the app says "Too many attempts," wait a minute.

Still stuck?

If you've checked all of this and still get no code, ask your supervisor or contact us at george@geowork.app with your name, company and phone number. We can't text a code to a different number than the one on your account.